The Effect of Job Satisfaction, Organizational Citizenship Behavior, And Organizational Communication on Employee Performance (A Study at PT Agra Jaya)
DOI:
https://doi.org/10.59890/ijsas.v4i9.63Keywords:
Job Satisfaction, Organizational Citizenship Behavior, Organizational Communication, Employee PerformanceAbstract
The purpose of this study is to examine how employee performance at PT Agra Jaya, a furniture manufacturing and interior design company, is impacted by job satisfaction, organizational citizenship behavior (OCB), and organizational communication. This study uses a survey method and a quantitative methodology. Data were distributed through the manufacturing division. The Partial Least Square (PLS) method was used to analyze the data. The results indicate that organizational citizenship behavior has a positive and significant effect on employee performance. Meanwhile, job satisfaction and organizational communication have positive but insignificant effects on employee performance. These findings suggest that voluntary employee behaviors beyond formal job requirements play a crucial role in enhancing employee performance. This study is expected to contribute theoretically to the development of human resource management and provide practical insights for management in improving employee performance.
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